Custom MCP server

If you run your own Model Context Protocol  server — or use a vendor that exposes one — you can plug it straight into Ciaomatic and let your agents use its tools on calls.

Setup

1. Integrations → Add integration → Custom MCP server.
2. Set the MCP server URL, e.g. https://mcp.yourdomain.com/mcp. The server must speak MCP over HTTPS.
3. Optionally set a Bearer token if your server requires one. It’s stored encrypted and never shown again.
4. Click Add & discover tools. Ciaomatic connects, lists the server’s tools, and caches them.

How it works on a call

• Tools appear in the agent builder as {slug}_{tool} — e.g. an integration named “CRM” exposing lookup_customer becomes crm_lookup_customer.
• During calls, Ciaomatic proxies tool invocations to your server server-side; your bearer token never reaches the agent or the browser.
• Each invocation lands in the per-call tool audit with arguments, result, and timing.

When tools change

The tool list is cached. After you add, remove, or change tools on your server, click Refresh tools on the integration card so agents see the new list.